FAQs

The following are some of the most commonly asked questions from our customers.

  • How do I deposit funds into my account?

    You can fund your account using bank wire, popular eWallets and major credit/debit cards.

  • eurotrade processes eWallet and credit/debit card payments instantly. Clients who use bank wire may have to wait for up to 5 days for the funds to reflect in their trading accounts.

  • eurotrade processes withdrawals from verified accounts only. To enjoy your profits, simply submit a duly signed withdrawal form which is available in your member’s area. You will receive a notification when your request is approved.

  • All withdrawal requests are processed within 24 hours. Thereafter, you will receive your funds depending on the payment method you used.

  • Yes, you can if it is still in Pending status. Simply cancel the request by logging into your My Account area and select the Cancel Withdrawal option.

  • Ensure that your account is fully verified so as to facilitate smooth withdrawals from your account. eurotrade only processes withdrawals from verified accounts. Account verification requires the submission of a proof of identity as well as a proof of residence, and in some cases, you may be requested for other documents. The verification is only done once, and not required for subsequent withdrawal requests. It is highly recommended to verify your account as soon as possible to avoid withdrawal delays. Verified account holders just need to fill out a withdrawal request form available in their account members’ area.

  • At eurotrade, the base currency of your account can be USD, EUR, AUD and GBP. It is important to note that you can fund your account using your local currency. No additional fees will be charged and should you require assistance regarding account currencies, please contact our customer support.

  • When using a credit card, debit card or eWallet to make a deposit, the funds will reflect instantly in your eurotrade account. Should you use a bank wire to make a deposit, it will take a few days until these funds reflect in your trading account. For any queries, please contact customer support.

  • How can I get more virtual money to trade in my demo account?

    Please contact our customer care team if you would like more virtual funds to be added to your demo account.

  • There are no hidden fees at eurotrade. eurotrade is mainly compensated for its services through the spreads.

  • With thousands of clients since it was founded, eurotrade has grown to a large and well established international investment firm.

    eurotrade is currently built of dozens of professionals with long-year experience in the financial industry.

    Our extensive experience combined with our world-class support, makes eurotrade the broker of choice for traders of all levels, anywhere. We have the expertise and the resources to help everybody realize their investment goals, like only a truly professional broker can.

  • Yes. eurotrade gives you access to a fully functional demo account with practice funds. The demo account is identical to a live trading account and uses the same data sources.

  • Our web-based trading platform is fully responsive on browsers of all types of mobile devices. This means you can trade while on the go from anywhere and at any time.

  • No software download is required because eurotrade trading platform is web-based.

  • Yes, you can. At eurotrade, you can open up to 10 trading accounts.

  • You can start trading at eurotrade after making a minimum deposit of $250.

  • You can start trading as soon as you make a successful deposit into your account.

  • Click on ‘Register’ and fill out your registration details. Submit the registration form and you can start trading after confirming your email address.

  • How can I reset my password?

    Simply click on ‘Forgot my password’ on the login section of the site and follow the prompts.

  • No. But you can open a new account with your preferred base currency.

  • Yes, you can. Simply contact support indicating your account number as well as your desired new leverage level. One of our representatives will assist you.

  • You can fund your account using your local currency, but the base currency of the account can only be in USD, GBP, EUR or AUD.

  • In the event that you wish to change any of your account details information, please contact our support team who will assist you with the process.

  • Of course! Feel free to review our “Account Types” page, and if you have any questions our customer support team would be happy to help.

  • Yes, you can upgrade your account type if you meet the criteria. To change your account type, please contact customer support or your account manager.

  • Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.

  • We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.

  • As a provider of financial services globally, eurotrade is bound by international KYC (know your customer) and anti-money laundering guidelines. We need to also ensure the safety of your financial information and personal information at all times.